Hub of excellence

A festive and vibrant atmosphere permeated the local headquarters of AXA Philippines, the leading global insurer, as it inaugurated its shared services centre in Manila, with no less than the French Ambassador to the Philippines, His Excellency Nicolas Galey, as well as AXA Group COO Astrid Stange, CEO of Asia Markets Gordon Watson, and other top AXA officials who flew in for the event.

This new shared service centre, together with the one in Malaysia, is envisioned to be the IT hub for AXA in Asia, and later to Japan. They will eventually stand as central hubs of actuarial expertise, serving as centers of excellence in areas of actuarial product pricing and valuation, providing guidance to the Asia entities in improving processes and services.

“We have massive ambitions for AXA in Asia,” shared Gordon Watson, CEO of Asian Markets. “We want to leverage on the AXA brand—the number 1 in the world for 9 years now—and with the shared service hubs, we intend to achieve this by offering innovations in customer service.”

With up to 300 jobs expected to be generated, the shared services centre is seen to be a boon to

the growing business process outsourcing industry in the country, while strengthening AXA’s leadership position in the industry.

“The opening of this shared service centre couldn’t have come at a better time,” said Rahul Hora, AXA Philippines CEO. “We want to make one more mark in the AXA world and the BPO industry in the Philippines through IT transformation and enablement, thus doing our share in nation-building.”